A few months ago, I bought a nice Gaming Mouse on Ebay. I didn't open it for a while because....
A. We're currently in a pandemic where the Coronavirus can last on surfaces for days, and even weeks. Me being a germaphobe, I have been leaving items I bought online in my living room for at least two weeks, with no contact whatsoever. The virus only lasts on surfaces for 3-9 days, afterwards I spray it with cleaner, cleaning wipes and hand sanitizer. (I've always been like this. lol). I like to be careful! But this is why I hadn't touched the item for a while, normally I would have tried it out instantly.
B. I'm currently re-decorating my room and don't want to use a new mouse until it's all finished!
Unfortunately, my mouse broke on me and so I had to use the new one after almost two months had passed.
Much to my dismay, when I opened the package, they gave me the wrong charging cord for the mouse.
For back story, I like to use wireless mouses, and it's a plus if you can plug it into a charging cord instead of wasting batteries. This one had a charging cord!
For back story, I like to use wireless mouses, and it's a plus if you can plug it into a charging cord instead of wasting batteries. This one had a charging cord!
I looked all over to see if maybe it had two cords for some reason, but I could not find it. I had similar cords, but the mouses design would not allow for them to fit. It needs a micro USB cord, which I did not have. So I had to order one online, and it may take up to a month to get in the mail.
I wasn't going to return it, or ask for a refund, I still got the item so there's no need for it. I just left a neutral review, saying that it didn't have the cord. So what does this ebay seller do? They reply to my review and get nasty with me!!!
Here's a picture of my review, and their rude comment afterwards.
I worked retail for 5 years, I had to be nice to the meanest people on earth! Here you have me just saying it was missing something, and they have to be rude! Not to mention, they're rude to anyone that gives them a bad review! I gave a neutral review, not a negative one! Not only do they scam people into giving you the wrong product, but they have to be a jerk about it! The box was partially opened when I got the item, which means that someone opened it and switched out the cord, I wouldn't be surprised if it was them, and then they just get rude about it.
I just wanted to post this as a reminder, be nice to people, unless they really really deserve it! This person, is being a jerk for no reason! This is not only bad customer service, but it also makes you look bad as well. People aren't going to want to buy from you if you're nasty to your customers, they want to see people going the extra mile to help them out with their grievances.
When you're selling something online, Never be this guy. Always be polite and respectful, and if there is an issue, just explain your side of the story. I'm not saying to apologize if it wasn't your fault, just be nice about it. This person could take some classes in manners.